![]() ![]() (Full amount? Unclear.)Ģ015 04 26: Finally Resolved: the new warranty providers gave me a no questions asked refund of the full amount that I paid. Oh, and no one from Logitech contacted me at all.Ģ015 04 20: I've contacted the Warranty people (Changed to a different provider), and they are unable to provide a new model as the UE600vi are discontinued. Once again, the cause seems to be the cable at the plug end, as wiggling it can sometimes get audio back to the left ear. There exists the small opportunity that the devices I get at warranty are refurbs, but I see them taken out of a new box, so I don't think that's the case.Ģ015 04 17 - left ear stopped working again, very quickly - going from intermittent, to no audio. I stress that I got a new set each time: this is not a single bad device, this is a sample of 5 randomly chosen devices. Therefore, I think Logitech are aware that there are significant issues with their design, and the margins are such that high levels of warranty replacements are acceptable to them. If there was any pushback from the manufacturer, I would have expected more resistance to warranty replacements. Whether this is due to Logitech policy, or inability to communicate, I don't know. I presume they'd like to know some usage patterns to determine if I am using the product in a way which violates the warranty, as replace units on average every three months indicate a pretty severe problem for a device meant to last two years.Įvery single time, it has been a no questions asked replacement. Thats a total of 494 days, or an average of 98 days per unit!Īfter the September 2014 replace, my contact details were taken with (I think) the intention of Logitech contacting me.
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